3 Troubleshooting my computer52English Requesting serviceInternational Traveler’s Warranty (ITW)Your computer is backed by an International Traveler’s Warranty (ITW)that gives you security and peace of mind when traveling. Ourworldwide network of service centers are there to give you a helpinghand.An ITW passport comes with your computer. This passport contains allyou need to know about the ITW program. A list of available,authorized service centers is in this handy booklet. Read this passportthoroughly.Always have your ITW passport on hand, especially when you travel toreceive the benefits from our support centers. Place your proof-of-purchase in the flap located inside the front cover of the ITW passport.If the country you are traveling in does not have an Acer-authorizedITW service site, you can still get in contact with our offices worldwide.Please consult www.acersupport.com.Before you callPlease have the following information available when you call Acer foronline service, and please be at your computer when you call. Withyour support, we can reduce the amount of time a call takes and helpsolve your problems efficiently.If there are error messages or beeps reported by your computer, writethem down as they appear on the screen (or the number and sequencein the case of beeps).