Chapter 6Troubleshooting112Online ServicesThere are three ways to access Acer for technical support andinformation:q Internet service worldwide, visit http://www.acer.com/q Online service in the United States and Canada, call 1-800-816-2237q Technical support numbers in various countriesYou can view a list of technical support numbers by followingthese steps:1. Click on Start, Settings, Control Panel.2. Double-click on System.3. Click on the Support Information button.Before you callPlease have the following information available when you callAcer for online service, and please be at your computer whenyou call. With your support, we can reduce the amount of time acall takes and help solve your problems efficiently.If there are error messages or beeps reported by your computer,write them down as they appear on the screen (or the numberand sequence in the case of beeps).If you are able to run the PC-Doctor diagnostic tests, locate thelog file by selecting Windows, Test Log in the PC-Doctor menubar.If you haven’t registered your notebook computer, you will berequired to register during your first call to Acer.You are required to provide the following information:Name:_________________________________________Address:______________________________________________________________________________________
