Acer TravelMate 530 Training Manual

Also see for TravelMate 530: User guide Service guide

Acer TravelMate 530 Training Manual Manual pdf 26 page image

Notebook Training Manual for Acer TravelMate 530 Department of Education and TrainingVersion 1.0 2003 Page 26 of 36S c h o o l h o l i d a y sWarranty processes are in place for school holidays. You will need to contact the CustomerService Centre and advise which of the following options is most convenient:Metropolitan Country Drop your notebook to the DistrictOffice for on-site service. Arrange for your notebook to becollected from your home to beserviced at an Acer Authorised RepairCentre. Take the notebook directly to an AcerAuthorised Repair Centre. Drop your notebook to the DistrictOffice to be collected and to beserviced at an Acer Authorised RepairCentre. Arrange for your notebook to becollected from your home to becollected and serviced at an AcerAuthorised Repair Centre.I n t e r s t a t e a n d i n t e r n a t i o n a l w a r r a n t i e sIf you are travelling interstate, your notebook is covered by Acer’s Australia-wide warrantyservice. Please contact the nearest Acer Office.If you are travelling internationally, your notebook will be covered by Acer’s internationalwarranty service. Please obtain a letter of warranty from Acer’s Perth office.D i r e c t t o Ac e rYou can take your notebook to an Acer Authorised Service Centre directly if this is moreconvenient. Turnaround on such work is two hours.The Acer Authorised Service Centre in Western Australia is at:Acer Computer AustraliaLevel 3, 30 Hasler RoadHerdsman Business ParkOsborne Park WA 6017ServiceIf you need hardware support for your Acer notebook:1. First call the Department’s Customer Service Centre on 9264 5555 (metropolitan) or1800 012 828 (country).2. Use the original box and packaging to transport your notebook to and from the AcerRepair Centre.3. If your notebook must be collected you will be advised of the courier pickup details.Make a photocopy of the Repair Shipping form (Appendix E on page 36) and fill out thedetails as provided by the Customer Service Centre. Attach this to the outside of the boxin which the notebook is packed and keep it ready for courier pickup. Please ensure yournotebook is ready for collection on the date agreed.4. If the unit is to be sent to Acer for a repair, make sure that you have a backup of all yourdata. Acer DOES NOT guarantee that the data on your hard disk will be intact afterrepairs.Make sure that the unit is packed properly and attach a list of contents to it (forexample, AC Adaptor, extra battery, etc.).Make sure it is ready for the courier to pick it up at the agreed time.Contact the Customer Service Centre to check the status of your repairs.