4-14 TroubleshootingOther Functions Failure 0HDD Not Operating Correctly 0If the HDD fails to operate correctly, perform the following:1. Disconnect all external devices.2. Run a complete virus scan using up-to-date software to confirm the computer is virus free.3. Run the Windows Vista Startup Repair Utility:a. Insert the Windows Vista Operating System DVD in the ODD and restart thecomputer.b. When prompted, press any key to start to the operating system DVD.c. When the Install Windows screen appears, click Next.d. Select Repair your computer.e. When the System Recovery Options screen appears, click Next.f. Select the appropriate operating system, and click Next.NOTE:NOTE:Click Load Drivers if controller drives are required.g. Select Startup Repair.NOTE:NOTE:Startup Repair attempts to locate and resolve issues with the computer.h. When complete, click Finish.If an issue is discovered, follow the on-screen information to resolve the problem.1. Run the Windows Memory Diagnostic Tool. For more information see Windows Help andSupport.2. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings arecorrect and that CD/DVD drive is set as the first boot device on the Boot menu.3. Confirm all cables and jumpers on the HDD and ODD are set correctly.4. Remove any recently added hardware and associated software.5. Run the Windows Disk Defragmenter. For more information see Windows Help andSupport.6. Run Windows Check Disk by entering chkdsk /r from a command prompt. For moreinformation see Windows Help and Support.7. Restore system and file settings from a known good date using System Restore.8. If the issue is not fixed, repeat the preceding steps and select an earlier time and date.9. Replace the HDD. (Refer to Maintenance Flowchart)
