Chapter 4 77Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, ormodified options can give false errors and invalid system responses.1. Obtain the failing symptoms in as much detail as possible.2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeatingthe same operation.3. Use the following table with the verified symptom to determine which page to go to.Symptoms (Verified) Go ToPower failure. (The power indicator does not go on orstay on.)“Power System Check” on page 79.POST does not complete. No beep or error codes areindicated.“Power-On Self-Test (POST) Error Message” on page82 “Undetermined Problems” on page 88POST detects an error and displayed messages onscreen.“Error Message List” on page 82The diagnostic test detected an error and displayed aFRU code.“Running PQA Diagnostics Program” on page 50Other symptoms (i.e. LCD display problems or others). “Power-On Self-Test (POST) Error Message” on page82Symptoms cannot be re-created(intermittent problems).Use the customer-reported symptoms and go to “Power-On Self-Test (POST) Error Message” on page 82“Intermittent Problems” on page 88“Undetermined Problems” on page 88TroubleshootingChapter 4
