M47 User’s Guide - Page 111E-Mail Related ProblemsThis section explains how to troubleshoot problems when the mail notificationservices and E-mail Printing features are used.Symptom Reason/ActionCannot performEmail printing.Check the following settings:■ Is the printer e-mail address specified?■ Is [Enable] set for [Receive E-mail]?■ Are the SMTP server IP address and POP3 server IPaddress (if [POP3] is selected as the receive protocol)specified correctly?■ Are the POP user name and password specifiedcorrectly?Are the SMTP server and POP server working correctly?Check with your network administrator.During E-mailprinting, theattached PDF filewas not printed.If the memory capacity is insufficient, it may not beprinted. If you print big attachments frequently, werecommend adding memory.During mailnotificationservices, theprinter status wasnot notified bye-mail.Check the following settings:■ Is the printer e-mail address specified?■ Is [Enable] set for [Mail Notice Service]?■ Are the SMTP server IP address and POP3 server IPaddress (if [POP3] is selected as the receive protocol)specified correctly?■ Are the POP user name and password specifiedcorrectly?■ Are the items to be notified set correctly?■ Are the destination e-mail addresses entered correctly?Are the SMTP server and POP server working correctly?Check with your network administrator.
