Chapter 10: Solving Problems ● 84Troubleshooting ChecklistIf you encounter difficulties installing or using your Adaptec RAID controller, check theseitems first:● With your computer powered off, check the connections to each disk drive, power supply,LED connector, and so on.Try disconnecting and reconnecting disk drives from the Adaptec RAID controller.● Check that your Adaptec RAID controller is installed in a compatible PCIe expansion slot.To double-check the bus compatibility of your controller, see About Your RAID Controlleron page 17.● Ensure that your Adaptec RAID controller is firmly seated and secured in the PCIeexpansion slot.● If your Adaptec RAID controller is not detected during system boot, try installing it in adifferent compatible expansion slot. (See page 47 for instructions.)● Did the driver install correctly?● If you have external disk drives (or other devices), are they powered on?● Check the Readme on the installation DVD for compatibility issues and known problems.If you are still unable to resolve a problem, you can find additional troubleshootinginformation and direction on the Adaptec Web site at www.adaptec.com or the SupportKnowledgebase at ask.adaptec.com.Monitoring Disk Drives StatusYou can use the ‘blink’ feature of Adaptec Storage Manager to monitor the status of your SASand SATA disk drives. When you blink a specific disk drive or set of disk drives, the LED(s) onthe selected disk drives flash.This table describes the LED flash states.For more information about backplanes, see Backplane Connections on page 92. For moreinformation about using Adaptec Storage Manager to monitor your disk drives, refer to theAdaptec Storage Manager User’s Guide or the online Help.Silencing the AlarmIf your Adaptec RAID controller includes an alarm, the alarm will sound when an error occurs. Tosilence the alarm, use Adaptec Storage Manager (see Managing Your Storage Space on page 79.)OR SerialSelect (see Modifying Your Controller’s Configuration on page 110.)Controller Device State Slot State LED Flash StateFailed Device is faulty OnRebuilding Device is rebuilding Slow flashBlink Identify the device Fast flashOther No error Off
