iii AIMB-785 User ManualA Message to the CustomerAdvantech Customer ServicesEach and every Advantech product is built to the most exacting specifications toensure reliable performance in the harsh and demanding conditions typical of indus-trial environments. Whether your new Advantech equipment is destined for the labo-ratory or the factory floor, you can be assured that your product will provide thereliability and ease of operation for which the name Advantech has come to beknown.Your satisfaction is our primary concern. Here is a guide to Advantech’s customerservices. To ensure you get the full benefit of our services, please follow the instruc-tions below carefully.Technical SupportWe want you to get the maximum performance from your products. So if you run intotechnical difficulties, we are here to help. For the most frequently asked questions,you can easily find answers in your product documentation. These answers are nor-mally a lot more detailed than the ones we can give over the phone.So please consult this manual first. If you still cannot find the answer, gather all theinformation or questions that apply to your problem, and with the product close athand, call your dealer. Our dealers are well trained and ready to give you the supportyou need to get the most from your Advantech products. In fact, most problemsreported are minor and are able to be easily solved over the phone.In addition, free technical support is available from Advantech engineers every busi-ness day. We are always ready to give advice on application requirements or specificinformation on the installation and operation of any of our products.
