7. TroubleshootingIf you have problems with the operation of the product, please check thefollowing troubleshooting hints.7.1 Frequently asked questionsQuestion: There are strange lines on the scanned image, or the imageis not clear.Answer: Check the following:Are there scratches on the original, or is the original clean? Removeany stains or dust from the original before scanning.Has the scanner been used for a long period of time withoutcleaning and calibration? Follow the instructions for "Cleaning theScanner" and āCalibrating the Scanner", and then try again.Question: The original gets stuck halfway in the feeding slot.Answer: Press the Custom button. The scanner will back out the original soyou can remove the jammed original from the output slot.Question: The indicator light blinks rapidly and no scan is possible.Answer: Check the following:Is the memory card inserted properly into the memory card slot?Re-insert the card and try again.Is the SD card locked (set to write-protect)? Unlock the card.Is the memory card full? The indicator blinks when the free spaceon the memory card is below 1MB. Use another card if necessary.Make sure the memory cards are in FAT or FAT32 file formats only,not NTFS or any other file format.Did you insert the next original before the scanning process of theprevious one was completed? Power the scanner off and back onand try again. Make sure that you scan the next original only afterthe scanning process of the previous one has completed.Does the length of the original exceed the maximum acceptablesize?7-1