Axis Q3505–V User Manual

Also see for Q3505-V: Installation guide Installation guide

Contents

AXIS Q3505–V Fixed Dome Network CameraTroubleshootingNo H.264 displayed in theclientCheck that the relevant H.264 connection methods and correct interface are enabled in the AMCControl Panel (streaming tab). See AXIS Media Control (AMC) on page 14.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.Multicast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and theproduct need to be configured. The TTL (Time To Live) value may need to be increased.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis productare valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.Poor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedSee Performance Considerations on page 74.Reduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode onlykey frames.Lower the image resolution.Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame ratewill lower the maximum resolution. See Capture Mode on page 21.The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axisproduct. See Technical Specifications on page 70.Video and image problems, generalImage unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream andSetup > Video & Audio > Camera Settings.No audioIncorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volumesettings are correct.Check that Enable audio support is selected under Setup > System Options > Security > AudioSupport.Check that the correct Audio Input source is selected under Setup > Video & Audio > AudioSettings.Poor audio qualityStuttering Reduce the number of listeners and viewers. Decrease image resolution and compression.Unsynchronized audio andvideo using H.264Synchronize the product’s date and time settings with an NTP server. Go to Setup > SystemOptions > Date & Time.68