Axis W110 User Manual

Also see for TW1200: User manual Manual User manual Installation guide User manual

Axis body worn solutionTroubleshootingProblem Cause SolutionLED display doesn't work. Cameraisinsilentmodewhichturns off the display.Press the top button for 2seconds, see Daily useNo audio in recordings. Audio is turned off in thecamera profile.Make sure audio is turned onin the camera profile in AXISBody Worn Manager.Many simultaneous offloadsaffect transfer speed.Check camera status in AXISBody Worn Manager. Wait forrecordings to be transferred.Offloading recordings is slow.The connection betweenthe camera and the dockingstation is bad. The camerais docked incorrectly. Thedocking connectors are dirtyor worn out.Make the all connectors areclean. See Cleaning on page46.Camera is not discovered bythe system and doesn’t appearin AXIS Body Worn ManagerThe docking station isconnected to the systemcontroller through a router.Enable IPv6 on the network.No camera is assigned to theuser when the user taps theRFID tag on the reader (usingself-assign).None of the cameras arecurrently ready for use. Acamera is ready for use whenit has enough storage andbattery, and it has the samefirmware version as the rest ofthe system.Wait until a camera is readyfor use.The time it takes to receivethe first GPS position afterstarting the camera dependson the outdoor environment.For example, tall buildings andhumidity in the atmospherecan increase the time it takesto get the first GPS position.-Location data is turned off inthe camera profile.Go to the camera profile andturn on Location data.Not recording location data.The body worn system time iswrong.Set a correct system time. Werecommend using NTP server(DHCP) or NTP static andfallback server as opposed toManual time, as these ensurean accurate system time.Can’t remove camera. An extension system controllerhas been disconnectedphysically from the systembefore it was removed in AXISBody Worn Manager. Thisprevents the system fromverifying the transfer status.To make sure that all contenthas been transferred tothe content destination,remove the extension systemcontroller in AXIS Body WornManager before you removeit from the system physically.Then you can remove thecamera.Camera status is In safe mode If a camera is undocked foreight weeks, for securityreasons, it enters safe mode.See Allow cameras on page 35Camera doesn’t charge. The pogo pins in the dockingstation are dirty or stuck, Clean the pogo pins in thedocking station using canned55