Aztech EM6800 User Manual

24 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○Appendix A ó Frequently Asked QuestionsWhile testing the modem, the system gave an error messagesaying that it was unable to open the COM port.Make sure you have closed all the communication software (e.g.Hyperterminal,Dial-up Networking, etc.) when you are doing thediagnostics test.However, if there is no communication software running, do thefollowing :i. From the Windows Æ 95/98 task bar, click the ëStartí button.ii. Select Settings and then click on ëControl Panelíiii. Double-click the ëSystemí icon.iv. Click the ëDevice Managerí tab.v. Check whether there is any yellow exclamation mark orDuplicated hardware entries on the modem device. If yes, removethe modem devices.Restart Windows and the system will detect the modem again.Reinstall the modem drivers.Why does my modem always connect at 33.6Kbps but not56Kbps ?Check with your internet Service Provider (ISP) to ensure that itsupports 56Kbps connection.Check the Device Manager to see if you have installed the correctinstallation script files for this Modem. You should be seeingìEM6800 56K External Modemî under the Modem Class.If you see ìStandard Modemî, then you must have installed theDefault Windows Installation scripts files. The maximum connectionspeed is 33.6kbps for Standard Modem.If you see some other names, then you have installed the wrong filesfor your Modem.Please refer to the FAQ: ëHow can I update my present (Incorrect)Modem Driver Files to ìEM6800 56K External Modem" ?í on howto remove or update your Modem Driver files.