Technical Support and customer ServiceUnited States, Worldwide Within EuropeTechnical Service TEL: 1-952-947-1200 Technical Service TEL: +49-4154-9934-01-800-733-7775 FAX: +49-4154-9934-20Order Placement TEL: 1-952-947-1200 Toll-free in Germany 0800-100-12361-800-733-7775 Order Placement (USA) FAX: +1-952-947-1400FAX: 1-952-947-1400When You call for Technical SupportWe will need to know the serial number of your Bair Hugger unit when you call us. On Model 505 units, the serialnumber label is affixed to the rear panel.in-Warranty repair and Exchange USAReplacement parts to correct a problem are delivered at no charge. To return a device to Arizant Healthcare Inc. for service,first obtain a Return Authorization (RA) number from a technical service representative. Please use this number on allcorrespondence when returning a device for service. A shipping carton will be delivered to you at no charge, if needed. Wewill service and ship your device within five (5) working days of our receipt. Call your local supplier or sales representativeto inquire about loaner devices while your device is being serviced.WorldwideContact your local distributor concerning in-warranty repair and exchange.Bair Hugger Model 505 Service Manual22