CAB MACH4 Operator's Manual

Also see for MACH4: User configuration guide Service manual Operator's manual Printhead Replacement Instructions

23Error messages Cause RemedyNo Link No network link Check network cable and connector.Please contact your network administrator.No record found Refers to the optional memory card;database access errorCheck programming and card contents.No SMTP server The printer is configured for SMTP, butthere is no SMTP server, or the SMTPserver is not currently available.Switch off SMTP in the configuration.Caution! Then a warning cannot be sent bye-mail (EAlert).Please contact your network administrator.No Timeserver Timeserver is selected in the configu-ration, but there is no Timeserver, or theTimeserver is not currently available.Switch off Timeserver in the configuration.Please contact your network administrator.Out of paper Out of label roll Load labels  4.1 on page 11or 4.2 on page 13.Error in the paper feed Check paper feed.Out of ribbon Out of transfer ribbon Insert new transfer ribbon.Transfer ribbon melted during printing Cancel current print job.Change the heat level via software.Clean printhead  6.3 on page 19.Load transfer ribbon  4.5 on page 16.Restart print job.The printer is loaded with thermal labels,but the software is set to transfer printingCancel current print job.Set software to direct thermal printing.Restart print jobProtocol error Printer has received an unknown or invalidcommand from the computer.Press the pause key to skip the command orpress the cancel key to cancel the print job.Read error Read error when reading from the memorycardCheck data of the card.Backup data, reformat card.Remove ribbon Transfer ribbon is loaded although theprinter is set to direct thermal printingfor direct thermal printing remove ribbonfor thermal transfer printing set the printer inthe configuration or in the software to transferprintingStructural err. Error in the file list of the memory card, dataaccess is uncertain.Format memory card.Unknown card Card not formatted,Type of card not supportedFormat card, use different type of card.USB errorDevice stalledA USB device has been detected, but it isnot working.Do not use the USB device.USB errorToo much currentThe USB device consumes too muchcurrent.Do not use the USB device.USB errorUnknown deviceFailure to detect USB device Do not use the USB device.Voltage error Hardware error Switch the printer off and then on.If error recurs call service.It is shown which voltage has failed. Pleasenote.Write error Hardware error Repeat the write process, reformat card.Write protected PC card write protection is activated. Deactivate the write protection.Wrong revision Error when updating the firmware.Firmware not compatible with the hardwareversionLoad the compatible firmware.Table 7 Error Messages and Fault Correction7 Fault Correction