PN 13402391 D | User Manual 9 - ENGEMS 20TroubleshootingIssue SolutionInadequate Flow • Verify flow control knob is on correct flow rate setting• Verify flow control knob is not set in between flow rates.• Verify liquid oxygen is in unit• Verify if cannula is kinked or pinched• Verify if cannula is properly connected to unitNOTE: If issues persists, contact your service provider.The liquid level meterdoes not work or is notaccurate.• The battery may need to be replaced or the meter re-calibrated. Contact serviceprovider for assistance.The low battery LEDilluminated on liquid levelmeter.• Contact service provider for assistance.Frosting on coils of EMS20.• Frosting on coils is normal operation when breathing off of EMS 20.There is frosting on tankor side of EMS 20.• Frosting on outside of tank is abnormal; contact service provider for assistance.There is a hissing soundemanating from EMS 20.• During normal operation the unit's primary relief valve will open from time totime to relieve excess pressure, especially soon after filling.• If hissing is persistent or abnormal, this could indicate excess pressure beingvented off or a leak in the system. Contact service provider for assistance.Liquid Oxygen evacuatingfrom blue QDV.• The QDV may have frozen open. Open windows if possible and evacuate areaimmediately. Contact service provider.• To prevent frozen QDV, be sure to wipe QDV with dry lint free cloth before andafter filling your portable.Condensation or waterpooling up on floor.• As the frost melts on the coils, water may accumulate on the floor if the con-densate bottle is not used or is full. Verify that condensate bottle is installedproperly and emptied as needed.Portable takes a longtime to fill.• It could take several minutes to fill portable device if the portable device is warmor hasn't been used recently.• Consult user manual for your portable liquid oxygen device.Portable not filling. • Ensure reservoir tank has sufficient liquid to fill your portable device. Ensureportable device is pushed onto QDV correctly and the portable vent valve leveris held in the open position.• Consult user manual for your portable liquid oxygen device.