Cabletron Systems HSIM-W87 User Manual

Cabletron Systems HSIM-W87 User Manual Manual pdf 17 page image

Getting HelpHSIM-W87 User’s Guide1-91.7 GETTING HELPFor additional support related to this device or document, contact theCabletron Systems Global Call Center:Before calling the Cabletron Systems Global Call Center, have thefollowing information ready:• Your Cabletron Systems service contract number• A description of the failure• A description of any action(s) already taken to resolve the problem(e.g., changing mode switches, rebooting the unit, etc.)• The serial and revision numbers of all involved Cabletron Systemsproducts in the network• A description of your network environment (layout, cable type, etc.)• Network load and frame size at the time of trouble (if known)• The device history (i.e., have you returned the device before, is this arecurring problem, etc.)• Any previous Return Material Authorization (RMA) numbersWorld Wide Web http://www.cabletron.com/Phone (603) 332-9400Internet mail support@cabletron.comFTP ftp://ftp.cabletron.com/LoginanonymousPasswordyour email addressTo send comments or suggestions concerning this document, contact theCabletron Systems Technical Writing Department via the followingemail address: TechWriting@cabletron.comMake sure to include the document Part Number in the email message.