Cabletron Systems SmartSwitch Router Reference Manual

Also see for SmartSwitch Router: User's reference manual User's reference manual

Contents

Cabletron Systems SmartSwitch Router Reference Manual Manual pdf 226 page image

Appendix A: Technical SupportA - 2SSR-8 Error Reference ManualSoftware WarrantyCabletron software products carry a 90-day software warranty. During this period, customers mayreceive updates and patches for verified, reported software issues.Repair ServicesCabletron offers an out-of-warranty repair service for all our products at our Santa Clara Repair Facility.Products returned for repair will be repaired and returned within 5 working days. A product sent directlyto Cabletron Systems, Inc. for repair must first be assigned a Return Material Authorization (RMA)number. A product sent to Cabletron Systems, Inc., without an RMA number displayed outside the boxwill be returned to the sender unopened, at the sender’s expense.To obtain an RMA number, contact Cabletron Technical Support. When you call for an RMA number,your support representative will spend a few minutes with you, making sure the board is defective. Oncethey confirm that the board is defective, they will assign an RMA number. Payment, shippinginstructions, and turnaround time will be confirmed when the RMA number is assigned.

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