128If you think there is a problem with the camera, first check the following. Ifthe items below do not solve your problem, contact a Canon CustomerSupport Help Desk as listed on the included customer support list.PowerTV outputShootingYou pressed the power button, but nothing happened.• Confirm that the batteries are properly inserted (p. 14).• Confirm that the memory card slot/battery cover is securely closed (p. 15).• Confirm that the batteries are charged (p. 16).• Clean the terminals with a cotton swab and re-insert the batteries several times.Batteries are consumed quickly.• Confirm that you are using the correct battery type (p. 16).• In low temperatures, battery performance may be weak. Warm the batteries, such asby placing them in your pocket.• If the battery terminals have become dirty, battery performance may be weak. Cleanthe terminals with a cotton swab and re-insert the batteries several times.Lens will not retract.• Do not open the memory card slot/battery cover while the power is on. After closingthe cover, turn the power on then back off (p. 14).Image is distorted or not showing on TV.• Set the video setting, NTSC or PAL, for your TV (p. 100).Screen does not display.• Press the ⁄ button to turn on the screen (p. 45).Screen does not display properly while shooting.• The display automatically brightens when shooting in dark conditions. Noise mayappear and the movement of the subject on the screen may appear somewhatjagged. This has no effect on the recorded image (p. 45).The following situations will not record on still images but will record on movies.• When the camera is subjected to powerful light sources, the display may darken.• Under fluorescent lighting, the screen may flicker.• When shooting bright light sources, a bar of light (purplish red) may appear on thescreen.You Think There is a ProblemCOPY
