Canon BJC-S530D Quick Start Manual

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Contents

Appendix87Canon offers a full range of customer technical support* options:• For e-mail technical support, the latest driver downloads and answers to frequently asked questions(www.canontechsupport.com)• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products(1-800-423-2366)• 24-hour, Fax-On-Demand System for product specifications and technical information(1-800-526-4345)• Free technical support Monday—Saturday (excluding holidays) for products still under warranty**(1-757-413-2848)• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 perincident (1-757-413-2848)If the problem can’t be corrected by using one of the above technical support options, you will be asked tofollow the applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) isrequired to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of yourdated bill of sale. You will also need to supply the product serial number.Carry-In/Mail-InCarry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name andtelephone number of the ASF(s) nearest to your location may be obtained from our Web site at:www.canontechsupport.com, or by calling the Canon Customer Care Center at 1-800-423-2366. If shipping isinvolved, it is your responsibility to properly package and send your defective product, together with your datedproof of purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Donot include any other items with your product. The repair(s) covered by this limited warranty will be made andthe product will be returned to you without charge by the ASF. Repairs not covered under this limited warrantywill be charged to you at such costs as each ASF may generally establish from time to time.InstantExchange†InstantExchange is a warranty program that expedites, usually by the next business day, †† the exchange of adefective product with a refurbished product. The refurbished product you receive will be covered by the balanceof the period remaining on your original limited warranty. Note that by using this service you will keep thereplacement product that is sent to you, and your originally purchased product shall become the property ofCanon. InstantExchange warranty program service is available only during the express limited-warranty periodfor your product and only in the continental United States, Alaska and Hawaii during such period.If the Canon Customer Care Center representative cannot correct the problem with your product over thetelephone, and you elect InstantExchange warranty program service, the representative will issue you areference number upon verification of warranty eligibility. You will be asked for information pertaining to yourdefective product and for a ship-to location for the replacement product (street address only). You must alsoprovide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a newproduct at the time you elect InstantExchange warranty program service. Your credit card number will be chargedin an amount up to the cost of a new product (i) if you do not return your defective product to a Canon repairfacility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or has not beensufficiently established by your supplying the appropriate documentation.