861BasicOperationReferenceIntroduction2AdvancedOperation45Using theInternet3High-LevelFunctionsIndexContentsLookupPreferencesTable ofContentsTroubleshootingIf ZB is not operating correctly, refer to the items below.Also refer to the Help from the [Help] menu or click the [?] button at thetop of each window and refer to the Help displayed.O Select an administrator-level privilege ([Computer administrator],[Administrator], etc.) as user setting. You cannot install the software ifa user setting other than an administrator-level privilege is selected.For detailed information on selecting an administrator-level privilege,refer to your computer User’s Manual.O ZB does not operate correctly on a computer if its systemrequirements are not met. Use ZB on a computer with compatiblesystem requirements (p.87).O Even if your computer has the RAM capacity (memory) described inthe system requirements (p.87), if other applications are running atthe same time as ZB, you may not have sufficient RAM (memory).Exit any applications other than ZB.O Images that are not supported by ZB (p.87) do not display. There arevarious types of JPEG and TIFF images, so JPEG images other thanExif 2.2, 2.21 or 2.3 compatible images and TIFF images other thanExif compatible images may not display properly.O With initial settings, the color of images that have been shot in AdobeRGB appear weak. In this case, check the [General] tab sheet inpreferences and checkmark [Adjust color of images using monitorprofile] (p.77). Color management is performed and the color of theimage shot with an Adobe RGB setting and the image shot with ansRGB setting are matched.Installation could not be completed correctlyZB does not workImages do not display properlyDeleting the Software (Uninstalling)O Exit any applications before uninstalling the software.O Log in under an administrator-level privilege when uninstalling thesoftware.O To prevent computer malfunctions, always restart your computer afteryou have uninstalled the software. Re-installing the software withoutfirst restarting your computer is particularly likely to result in computermalfunctions.1 Select the [ ] button ([Start] button in Windows XP)X [All Programs] X [Canon Utilities] X[ZoomBrowser EX] X [ZoomBrowser EX Uninstall].2 Proceed with the uninstallation as directed by theon-screen messages.¿ The software is uninstalled.COPY