88 TroubleshootingTroubleshootingConnectionCamcorder is not recognized when connected to the computer.Î Computer does not support the USB interface.Refer to System Requirements ( 5).Î There is no memory card in the camcorder.Insert a memory card into the camcorder.Î The camcorder is not set to the correct mode.Set the camcorder to still image playback mode.Î Camcorder is not correctly connected to the computer.Read Connecting the Camcorder to a Computer ( 25) and check theconnection.Ensure that you are using the correct cable and that its connectors are in goodshape.Î If you are experiencing operational problems, detach the USB cable fromthe camcorder and computer and terminate the connection. Restart thecomputer and then reconnect the camcorder.Î TWAIN Driver is not installed properly.First uninstall the TWAIN Driver, then reinstall the driver from the DIGITALVIDEO Solution Disk (remove the check marks from the other programs whenprompted to select the programs to be installed).ZoomBrowser EX OperationCannot download still images.Î The camcorder is not set to the correct mode.Set the camcorder to still image playback mode.Image files or folders do not appear in ZoomBrowser EX.Î Images or folders shown in ZoomBrowser EX and the actual file contentsmay be different when an image file has been moved or copied usingWindows functions or edited with a separate program.Click the [View] menu and select [Refresh Current Folder].TWAIN Driver InstallationCannot install the TWAIN Driver correctly.Î Does the system have a built-in USB port and did it come with Windows2000 preinstalled? Refer to System Requirements ( 5).Î Camcorder is not correctly connected to the computer.Read Connecting the Camcorder to a Computer ( 25) and check theconnection.Ensure that you are using the correct cable and that its connectors are in goodshape.Î Are you using the power adapter to power the camcorder?Î If the problem is not mentioned above, the TWAIN Driver may not havebeen recognized by Windows.Uninstall and reinstall the driver.COPY