151If you think there is a problem with the camera, first check the following. Ifthe items below do not solve your problem, contact a Canon CustomerSupport Help Desk as listed on the included customer support list.PowerYou pressed the ON/OFF button, but nothing happened.• Confirm that the battery is properly inserted (p. 18).• Confirm that the memory card/battery cover is securely closed (p. 18).• If the battery terminals are dirty, battery performance will decrease. Clean theterminals with a cotton swab and re-insert the battery several times.Battery is consumed quickly.• Battery performance decreases at low temperatures. Warm the battery byplacing it, for example, in your pocket with the terminal cover on.Lens will not retract.• Do not open the memory card/battery cover while the power is on. After closingthe memory card/battery cover, turn the power on then back off (p. 18).TV outputImage is distorted or not showing on TV (p. 115).ShootingCannot shoot.• Set the mode switch to A or 4 (p. 42).• When in Playback mode (p. 27), press the shutter button halfway (p. 23).Screen does not display properly in dark places (p. 46).Screen does not display properly while shooting.Please note, the following will not be recorded in still images, but will be recordedin movies.• When the camera is subjected to powerful light sources, the display maydarken.• Under fluorescent lighting, the screen may flicker.• When shooting bright light sources, a bar of light (purplish red) may appear onthe screen. This may not be very noticeable if using exposure compensation(p. 100) when shooting a movie.h appears on the screen and the shot cannot be taken even though theshutter button was pressed fully (p. 26).appears when the shutter button was pressed halfway (p. 59).• Set the [IS mode] to [Continuous] (p. 145).• Set the flash to h (p. 69).• Increase the ISO speed (p. 74).• Attach the camera to a tripod.Troubleshooting
