16Canon USA offers a range of customer technical support* options:• Interactive troubleshooting, e-mail technical support, the latest driver downloads andanswers to frequently asked questions (www.canontechsupport.com)• Toll-free live technical support Monday-Saturday (excluding holidays) at1-800-828-4040• Telephone Device for the Deaf (TDD-1-866-251-3752)• Repair or Exchange Service Options:In the event service is required for the Product during the limited warranty period,Canon USA offers two hardware support options:Authorized Service Facility Carry-In / Mail-In ServiceCanon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’soption, through Canon USA’s Authorized Service Facility (ASF) network. The nameand telephone number of the ASF(s) near you may be obtained from Canon USA’sWeb site at: www.canontechsupport.com or by calling the Canon USA Customer CareCenter at 1-800-828-4040, or any time while speaking to a technical support person. AProduct covered by this limited warranty will be repaired or exchanged, as determinedby Canon USA, and returned without charge by the ASF.InstantExchange Service **Under Canon USA’s InstantExchange Service you may exchange an eligible defectiveProduct during the limited warranty period for a new or refurbished Product, at CanonUSA’s option. This Service is available in the continental Unites States, Alaska andHawaii and is utilized by calling Canon USA’s Customer Care Center at1-800-828-4040 8 a.m. to midnight Monday through Friday and 10 a.m. to 8 p.m.Saturday (except holidays). The foregoing times are subject to change in Canon USA’ssole discretion. If your call is completed by 3pm Eastern Time, Canon USA’s repairfacility will, at its expense, ship out the replacement product the same day, viaovernight courier, for delivery the following business day (second business day inAlaska and Hawaii).A further explanation of the service/support options is available at the time of your callto the live technical support number(s) above or via the website atwww.canontechsupport.com. Please note that under the InstantExchange program, areplacement product will be provided to you prior to your return of the defective product.Since the defective product becomes the property of Canon USA at the time of theexchange, the defective product must be returned in the shipping materials provided. Ifthe defective product is not returned, as directed, you will be responsible for the value ofthe replacement product, for which Canon USA may invoice you.