Canon PIXMA iP100 Series Quick Start Manual

Also see for iP100 - PIXMA Color Inkjet Printer: Supplementary guide Specifications User manual Setup instructions Specifications

Contents

84 AppendixPURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS AGIFT, AND STATES YOUR EXCLUSIVE REMEDY.Canon USA offers a range of customer technical support* options:z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers tofrequently asked questions (www.canontechsupport.com)z Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040z Telephone Device for the Deaf (TDD-1-866-251-3752)z Repair or Exchange Service Options:In the event service is required for the Product during the limited warranty period, Canon USAoffers two hardware support options:Authorized Service Facility Carry-In / Mail-In ServiceCanon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,through Canon USA’s Authorized Service Facility (ASF) network. The name and telephonenumber of the ASF(s) near you may be obtained from Canon USA’s Web site atwww.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while speaking to a technical support person. A Product covered by thislimited warranty will be repaired or exchanged, as determined by Canon USA, and returnedwithout charge by the ASF.InstantExchange Service **A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of theproblem and, if possible, correct it over the telephone. If the problem cannot be corrected overthe telephone, and you elect the InstantExchange option, a reference number will be issued toyou. You will be asked for the Product serial number and other information pertaining to yourProduct and for a ship-to location for the replacement Product (must include street address).The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.Afterreceipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosedinstructions on how to ship your product to the Canon USA repair facility. Your Product must bereturned in the shipping carton in which the replacement Product was packed and include thereference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and acomplete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THEYOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOURPRINTHEAD, INK CARTRIDGE(S) AND TANK(S).InstantExchange Service exchanges your Product with a replacement Product, which willnormally be shipped the same day if your request for this service is by 3 p.m. E.T. Mondaythrough Friday, except holidays. Canon USA does not guarantee same day shipment in theevent of the occurrence of factors beyond its reasonable control. The replacement Product youreceive may be a refurbished or reconditioned unit and will be covered for the balance of theperiod remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOUWILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILLRETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOMETHE PROPERTY OF CANON USA. InstantExchange warranty program service is available onlyduring the express limited-warranty period for your Product and only in the continental UnitedStates, Alaska and Hawaii during such period.This limited warranty gives you specific legal rights, and you may also have other rights, which varyfrom state to state.* Support program specifics are subject to change without notice.** InstantExchange warranty service is subject to the availability of refurbished or new replacementunits.