Table ofContentsChapter 1What isZoomBrowser EX?Chapter 2Downloading andPrinting ImagesChapter 3What You Can Do witha Camera ConnectedChapter 4Viewing ImagesChapter 5Organizing ImagesChapter 6Using SupplementaryFeatures Appendices IndexZoomBrowser EX Software User Guide 148 Back NextTroubleshooting (2/5)■ Check the Camera StatusConfirm that the camera is on and in the correct mode totransfer data. Please see the user guides for your camera sincethe methods for setting the camera and computer to thecommunication mode vary between camera models. (Withsome models, you must set the camera to the Playback mode,etcetera, to establish a connection to a computer.)■ Check the batteryYou are recommended to use a household power source (ACadapter) for the camera when connecting it to the computer. Ifthe camera is running on batteries, ensure they are fullycharged.If the problem does not rest in the four areas above, the drivermay not be properly installed. Uninstall the driver and thenreinstall it. For instructions for this task, refer to the SoftwareStarter Guide.How to Get HelpZoomBrowser EX comes with a Help file. Use it when you wantto learn how to do an operation, or when you want to knowabout the features of the program.You can access Help from the [Help] menu or the [?] (Help)button.Help MenuHelp Button
