32TroubleshootingCustomer Care CenterCustomer Care CenterCustomer Care CenterCustomer Care CenterCanon offers a full range of customer technical support* options:• For e-mail support, the latest driver downloads and answers to frequentlyasked questions (www.usa.canon.comwww.usa.canon.comwww.usa.canon.comwww.usa.canon.com)• 24-hour, 7-day-a-week automated support for troubleshooting issues onmost current products (1-800-423-23661-800-423-23661-800-423-23661-800-423-2366)• 24-hour, Fax-On-Demand System for product specifications and technicalinformation (1-800-526-43451-800-526-43451-800-526-43451-800-526-4345)• Free technical support Monday–Saturday (excluding holidays) for productsstill under warranty** (1-757-413-28481-757-413-28481-757-413-28481-757-413-2848)• Technical support 7 days a week (excluding holidays) for products no longerunder warranty, at $9.99 per call (1-757-413-28481-757-413-28481-757-413-28481-757-413-2848)* Support program specifics are subject to change without notice.** Refer to the product information starting on page 40 for warranty details.System errormessagedisplaysSystem erroroccurredIf a system error occurs, printing stops.WindowsWindowsWindowsWindowsA window displays the error message. System errors mayinclude problems writing to LPT1 or USBPRN, applicationerrors, or general protection faults. Make sure that the printeris turned on, the printer and computer are connectedsecurely, and that the printer port is operating correctly.Mac OSMac OSMac OSMac OSThe error message contains an error code *XXX, where * is aletter and XXX is a number, which represents the cause of theerror. Make sure that the printer is turned on, the printer andcomputer are connected securely, and that the printer port isoperating correctly.ProblemProblemProblemProblem Possible CausePossible CausePossible CausePossible Cause Try ThisTry ThisTry ThisTry ThisWithin Canada, call for technical support 24 hours a day, 7 days aweek (1-800-OK-CANON1-800-OK-CANON1-800-OK-CANON1-800-OK-CANON).