Canon S800 User Manual

Also see for Color Bubble Jet S800: Brochure

Contents

42TroubleshootingHandling Error MessagesHandling Error MessagesHandling Error MessagesHandling Error MessagesMeaninglesscharactersprinted(continued)Incorrect printer driverselectedCheck the Printer window to verify that the correct printerdriver is selected.Bad (corrupted) file Create the document again and print it. If it printssuccessfully, the original file was corrupted.ECP mode not set Extended Capabilities (Parallel) Port, or ECP, provides fasterdata transfer between the computer and the printer. If theECP setting is incorrect, it could result in incorrect printinformation going to the printer. See the S800 ReferenceGuide on the Setup Software & Reference Guide CD-ROM forinstructions on how to check ECP settings and reconfigure ifneeded.ProblemProblemProblemProblem Possible CausePossible CausePossible CausePossible Cause Try ThisTry ThisTry ThisTry ThisPrinter does notprintWhen an error occurs, the POWER/ERROR light blinks. Count the number of orangeblinks between each green blink to identify the problem:Printer blinks green When the lamp blinks green, the printer is warming up or isreceiving print data from the computer. This is not an errorcondition.2 orange blinks(paper is out, paperjam or paper feederror)Reload the paper correctly. See “Loading Media into theS800” on page 8 for how to load different types of media.If the paper is jammed, see the troubleshooting topic “Paperjams in the printer” on page 37.3 orange blinks(paper jam)See the troubleshooting topic “Paper jams in the printer” onpage 37.4 orange blinks(ink tank is out of ink)Replace the empty ink tank. See “Monitoring Ink Levels” onpage 27 and “Replacing Ink Tanks” on page 28.5 orange blinks(printhead notinstalled correctly)Reseat printhead. See the S800 Reference Guide on theSetup Software & Reference Guide CD-ROM for procedures.ProblemProblemProblemProblem Possible CausePossible CausePossible CausePossible Cause Try ThisTry ThisTry ThisTry This