Canon S900 Quick Start Manual

Also see for S900: Paper guide Setup instructions User guide Service manual Service manual

Contents

Troubleshooting39Troubleshooting Printer HardwareCannotinstall theprinter driver(continued)Computer cannotdetect a printerportVerify that the USB cable is connected to both your printer and directlyto your computer, bypassing any USB hubs, and that the connection issecure.Verify that the printer is turned on and the POWER lamp is a steady(non-flashing) green.If this does not handle the problem, exit the installation procedure,turn off the printer, restart the computer and reinstall the software.The installer will prompt you when to turn the printer back on.Also see the S900 User’s Guide on the S900 Setup Software & User’sGuide CD-ROM for more information.CD-ROM drive notworking properlyWindowsUse My Computer to confirm that the CD-ROM is operatingnormally:1. From the Desktop, double-click My Computer, thendouble-click the CD-ROM drive.For Windows XP, click Start, then My Computer, thendouble-click the CD-ROM drive.2. If the files do not appear, refer to your Windowsdocumentation for more information.Mac OSOpen the Apple System Profiler, click Devices and Volumes,then open the CD-ROM.Problem Possible Cause Try ThisPaper jams inthe printerMedia jammedduring paperfeed1. Gently pull the jammed paper out of the paper output tray or thepaper rest, whichever is easier.If the paper tears and some is left in the printer, turn the printeroff, open the front cover and remove the pieces. If you cannotreach or remove the torn paper, do not attempt to disassemble theprinter yourself. Contact the Customer Care Center.2. Reload paper into the paper rest, then press RESUME/CANCEL onthe printer.You will need to reprint the page that jammed.If you turn the printer off, your print job data will be lost. Print the jobagain.Use a standard paper size whenever possible to prevent jams.Problem Possible Cause Try This