Additional Information 187Trouble?TroubleshootingIf you have a problem with your camcorder, refer to this section. Some-times what you think is a malfunction of the camcorder may have thesimplest of solutions - please read the “CHECK THIS FIRST” boxbefore going on to the more detailed problems and solutions. Consultyour dealer or a Canon Service Center if the problem persists.CHECK THIS FIRSTPower sourceThe camcorder will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.The camcorder turns off without the battery warning indicator appearing on the screen.- The battery charge has become low or the battery pack is exhausted. Replace or charge thebattery pack.Cannot charge the battery pack.- Make sure the camcorder is off so charging can start.- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and trycharging it again.Power supply• Is the battery charged? Is the compact power adapter correctly con-nected to the camcorder? (A 20)Recording• Did you turn the camcorder on and correctly set it to a recordingmode? (A 44, 89) If you are recording on a memory card, is one cor-rectly inserted into the camcoder? (A 39)Playback• Did you turn the camcorder on and correctly set it to playback mode?(A 53, 118) If you are playing back recordings from a memory card,is one correctly inserted into the camcorder? (A 39) Does it containany recordings?Other• Does the camcorder make a rattling sound? The internal lens fixturecan move when the camcorder is turned off or in a playback mode.This is not a malfunction.COPY
