Canon XC10 Instruction Manual

Also see for XC10: Quick guide Quick start guide

Contents

Troubleshooting148MenusTable of Contents IndexNo access points found- The access point set in the camcorder could not be found.- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try usingthe camcorder in a location farther away from such appliances.- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings (A 119).- If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point'sconfiguration screen.Unable to access configuration files- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center.Unable to complete WPS.- Turn off the camcorder and access point (wireless router). After a short while, turn them on again and try again. If theproblem persists, perform setup using the [Search for Access Points] option (A 120).Unable to complete WPS. Try the operation again.- Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to theinstruction manual of your access point.- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi Protected Setup signal onthe access point, whether by pressing the button or by entering the PIN code.Unable to connect- Could not connect to the access point or network device selected.- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try usingthe camcorder in a location farther away from such appliances.Unable to obtain an IP address- If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the[Manual] option (A 122).- Turn on the DHCP server. If it is already on, make sure it is functioning properly.- Turn on the DNS server. If it is already on, make sure it is functioning properly.- Make sure the address range for the DHCP server is sufficient.- If you are not using a DNS server, set the DNS address to [0.0.0.0].- Set the DNS server’s IP address in the camcorder.- Turn on the DNS server. If it is already on, make sure it is functioning properly.- Make sure that the DNS server’s IP address and the name for that address are correctly configured.- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, areconfigured with the correct gateway address.Wi-Fi authentication unsuccessful- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’sconfiguration screen.Wi-Fi connection terminated- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try usingthe camcorder in a location farther away from such appliances.- The camcorder may not be able to connect to the access point if too many devices are accessing it. After a shortwhile, establish the connection again.Wi-Fi error. Incorrect authentication method.- Make sure the camcorder and access point are correctly configured.- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’sconfiguration screen.Wi-Fi error. Incorrect encryption key.- The encryption key (password) is case sensitive so make sure to enter it correctly.Wi-Fi error. Incorrect encryption method.- Make sure the camcorder and access point are using the same authentication/encryption method.- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’sconfiguration screen.Wi-Fi functions are not available in this index screen.- The Wi-Fi function cannot be activated from a clip playback index screen. Activate the function from the photoplayback index screen.