If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon servicecenter to request a repair.Important• Do not tilt the machine when moving it since the ink may leak out.• When transporting the machine for repairing it, see Repairing Your Machine.Check3 When an ink tank runs out of ink, refill the ink tank.If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink.After refilling the ink tank, perform system cleaning.• From computer:◦ For Windows:Cleaning the Print Heads◦ For Mac OS:Cleaning the Print Heads• From operation panel:To perform system cleaning, press and hold the Stop button until the Alarm lamp flashes 5 times, and thenrelease the button.Important• Before performing system cleaning, check the remaining ink level of all colors. If the remaining ink levelis below the single dot (a), refill the ink tank of corresponding color. Performing system cleaning whenthe remaining ink level is not enough may damage the machine.Check4 When using paper with one printable surface, make sure paper is loaded withprintable side facing up.Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.501
