Canon i350 Simplified Manual

Also see for i250 Series: Quick start guide Start here Quick start guide Specification

Contents

127-2. Product Technical Information1) FAQ (Problems specific to the i350/i355, i250/i255 and corrective actions)No. Rank* Function Phenomenon Cause Corrective action Possible Call / Claim1 A Carriage error (LEDblinks alternately inorange and green twice).The user may not have removed thepacking material at unpacking andinstallation.Although a caution sheet is packagedtogether with the printer, the user may nothave noticed it.Note: Even if the packing material remains,no parts are damaged.Remove the packingmaterial fixing thecarriage.-LED blinks alternately in orangeand green, twice (carriage error)2 AInstallationInk tank installation error(orange LED blinks 4times.)Since the user did not fully seat the ink tankcompletely at unpacking, installation, andink tank replacement, the ink tank contactsthe main case.Open the Access Cover,and install the ink tankproperly.-Orange LED blinks 4 times (inktank installation error) (As thisoccurs at printer installation, theuser cannot recognize the error.)3 B Paper not feeding whenlots of paper/media isloaded. (PC101/PR101)When the paper is curled and many sheetsare loaded, the loaded page limit level inthe ASF creates friction at paper feeding.1. Decrease the numberof pages loaded in theASF.2. Flatten curled paper.-Paper out error-Paper cannot be fed-Cannot print4 B Multi-feeding. In the high temperature and high humidityenvironment, the frictional force betweenthe front and back sides of paper becomeshigh, and sheets stick to each other,contributing to multi-feeding.1. Set the paper in theASF2. In case of PR101, setthe paper sheet by sheetin the ASF.-Multiple pages of paper are fed-Paper is delivered withoutprinting5 B Envelope not feeding. The paper feed roller slips on the paper atpaper feeding.Note: Depending on the paper lots. Thisphenomenon may occur in DL envelope.1. Perform roller cleaningfrom the printer driver.2. Decrease the numberof envelopes loaded inthe ASF.3. Flatten the paper (witha pen).-Paper out error-Paper cannot be fed-Cannot print6 B Envelope jam at feeding When the paper is fed by theslightly-slippery paper feed roller, the flap iscaught in the return position of the claw.1. Perform roller cleaningfrom the printer driver.2. Decrease the numberof envelopes loaded inthe ASF.-Paper jam error-Paper cannot be fed-Cannot print7 BPaperfeedabilityPaper jam. As the LF Roller slips on the paper, thepaper is not fed, causing the jam error atpaper ejecting.1. Remove the jammedpaper from the paperpick-up side.-Paper jam error-Paper cannot be fed-Cannot print