Troubleshooting54Paper Does Not Feed ProperlyCannot Print toEnd of Job (con’t)The size of the printdata is too large Check the size of the print data. For Windows XP and Windows 2000, if the size ofthe data is too large, part of it may be lost. When the spool format is EMF, followthe procedure below.1 Open the Printer Properties Dialog Box.2 On the MainMainMainMain tab, select CustomCustomCustomCustom as the Print QualityPrint QualityPrint QualityPrint Quality setting, and click SetSetSetSet…3 Click Reduce spool data sizeReduce spool data sizeReduce spool data sizeReduce spool data size.Problem Possible Cause Try ThisPaper Does NotFeed ProperlyInappropriate papertype usedCheck to see if the paper you are printing on is too thick or curled.See "Print Media to AvoidPrint Media to AvoidPrint Media to AvoidPrint Media to Avoid"""" on page 4.Paper feed roller isdirtyFollow the steps described below to clean the paper feed rollers.If envelopes or post cards do not feed properly, even after correcting any papercurl, clean the paper feed roller.1. Ensure the printer is on and there is no paper loaded in the printer.2. Hold the RESUME/CANCELRESUME/CANCELRESUME/CANCELRESUME/CANCEL button down and release after the POWER lampflashes three times.The paper roller rotates as it cleans.Repeat this cleaning operation three times.3. Load a sheet of plain paper in the printer.4. Hold the RESUME/CANCELRESUME/CANCELRESUME/CANCELRESUME/CANCEL button down and release after the POWER lampflashes three times, then feed the sheet of paper.Repeat this operation three times.If the printer still does not feed the envelopes or post cards properly into theprinter even after the cleaning operation, repeat the procedures.Paper Jams 1. Gently pull the jammed paper out of the sheet feeder slot or the paper outputslot, whichever is easier.• If the paper tears and some of it is left in the printer, turn the printer off, thenopen the front cover, and remove the piece of paper. Do not touch the internalparts in the printer. If you cannot reach or remove the torn paper, do notattempt to disassemble the printer yourself. Contact the Customer CareCenter.• If you cannot extract the paper, turn the printer off, and then turn it back on.The remaining paper will be ejected automatically.2. Close the front cover and reload the paper into the sheet feeder, then press theRESUME/CANCELRESUME/CANCELRESUME/CANCELRESUME/CANCEL button on the printer.Note When Reduce spool data sizeReduce spool data sizeReduce spool data sizeReduce spool data size is set, the print quality may bedegraded.