Carrier Infinity Series Installation Instructions Manual

Also see for Infinity series: Limited warranty Manual Installation instructions

Contents

troubleshooting

Carrier Infinity Series Installation Instructions Manual Manual pdf 4 page image

4To edit the network parameters, enter the Advance Setup screensand press the right side button several times until WiFi B--SAMSETUP appears.MAC Address and Serial NumberThe MAC Address and Serial Number of the WiFi B--SAM is usedby the system owner to register their system with Carrier. Writedown the MAC Address and WiFi B--SAM serial number in thehome owner’s guide. The serial number can be found on the WiFiB--SAM packaging, at the bottom of the large WiFi B--SAM circuitboard, or in the User Interface INSTALL/SERVICE menus underSERVICE-->MODEL/SERIAL NUMBERS selection. The MACaddress can be found on a label on the wireless module.If the MAC Address is missing or unreadable, it can be found byentering the INSTALL/SERVICE menus of the User Interface (10second press of the Advance button). The MAC Address will belisted on the SETUP--SAM SETUP-->SAM SETUP 1 screen.Ethernet Module Green LightA flashing green light on the Ethernet module indicates noconnection with the network. The light will remain solid whenconnection is made.Self--TestThe purpose of this test is to verify effective 2--way Internetcommunication.Press and hold the TEST switch for at least 5 seconds. A flashingYellow LED will indicate the test is in progress. A flashing Yellowand Green LED means the transmission is complete and theSystem Access Module is waiting for a reply. A constant GreenLED means the test has passed. This test should be completed injust a few seconds.If the Red LED is lit solid, then the WiFi B--SAM failed to send themessage. Ensure that network connectivity is present and that thehomeowner’s Internet service is operating properly.If the Yellow LED is lit solid, then the WiFi B--SAM sent itsmessage but did not receive a reply. The Carrier server may bedown. Retry at a later time.Test aborting -- There is no method to abort a test once it is started,other than to remove power.The LEDs will maintain their state for 1 hour after the test.Pressing the Radio Test button momentarily will clear the LEDs.Pressing the Radio Test button again for five seconds will repeatthe radio test.RS--232 ConnectorAn RS--232 port has been provided for connection to homeautomation equipment. Consult your home automation supplier forsupport.Updating System ProfileThe Infinity System will automatically send system information toCarrier’s computer servers within one hour after the system hasbeen successfully installed. Access to the system via the Internet ortelephone will not be available until this occurs. The system can beforced to send its information through the following process ifInternet and telephone access is required immediately. Press andhold the Radio Test button for 15 seconds. When the button is firstpressed the Red LED will turn on. Five seconds into the press, theYellow LED will turn on. Fifteen seconds into the press, the GreenCOM1 LED will turn on. Release the button when the Green LEDturns on.The Red LED will flash when messages are being sent. The Redand Yellow LEDs will flash when the WiFi B--SAM is waiting formessage replies. Upon successful profiling, both Green LEDs willbe lit. If profiling is not successful, the Red LED will be lit solid.If the Infinity system ABC wiring is moved from connector 1 toconnector 2 (or vice versa), or Infinity equipment has changed, theWiFi B--SAM must update Carrier’s servers with the newinformation. This will happen automatically within one hour, orcan be manually forced with the process described above.Local PC AccessThe Infinity System(s) can be monitored, and the WiFi B--SAMsetup can be changed, through use of the WiFi B--SAM’sembedded web server. From a PC on the same network as the WiFiB--SAM, type the IP address of the WiFi B--SAM in the addressfield of your web browser.Account SetupSetting up your Infinity Remote Access Account requires Internetaccess and should take just a few minutes of your time. Beforelogging on to the Internet site listed below, be sure to have thefollowing information available:1. WiFi B--SAM serial number and MAC address.2. The name and contact information of person you wantthe system to contact if maintenance or service is re-quired.3. The name of the dealer you would like to performRoutine Maintenance and/or Emergency Service.4. To setup your Remote Access Account, go to the follow-ing Internet address: www.myinfinity.carrier.com5. At the welcome page, look for the text “New Users:Click Here”.TROUBLESHOOTINGFAULT INDICATORS -- Under normal operation, the Yellow andGreen LED will be on continuously (solid). If the WiFi B--SAMdoes not receive communications with the Infinity system, thegreen LED will not be on. If there are faults present, the yellowLED indicator will blink a two--digit status code. The first digitwill blink at a fast rate, the second at a slow rate.STATUSCODE DESCRIPTION RESOLUTION45 Board Failure Replace WiFi B--SAM.62Loss of communica-tion with Ethernet de-viceEnsure that cable be-tween WiFi B--SAM cir-cuit boards are seatedproperly. Replace WiFiB--SAM.64 Auxiliary sensor activeAuxiliary sensor terminalsare shorted by externaldevice.66 Wireless network notdetectedMake sure network pa-rameters are correct inWiFi B--SAM setupscreens.67 No communicationwith serverMake sure router is con-nected to the Internet andnetwork parameters arecorrect.SYSTXCCRWF01

/ 6

Related manuals for Carrier Infinity series