E-63EnglishReferenceTroubleshootingProblem Cause Action SeePageNo sound is produced when Ipress a keyboard key.1. The VOLUME controller is set to“MIN”.1. Rotate the VOLUME controller moretowards “MAX”.) E-52. Headphones or an adaptor plug isplugged into one of the PHONESjacks.2. Disconnect whatever is connected to thePHONES jack.) E-61The pitch of the Digital Pianois off.1. The Digital Piano’s key setting issomething other than “440.0 Hz”.1. Change the key setting to “440.0 Hz”, orturn Digital Piano power off and thenback on again.) E-422. Digital Piano tuning is incorrect. 2. Adjust Digital Piano tuning, or turn theDigital Piano off and then back on again.) E-423. A non-standard temperamentsetting is being used.3. Change the temperament setting to“00:Equal”, which is the standard moderntuning.) E-424. Octave shift is enabled. 4. Change the octave shift setting to 0. ) E-8Tones and/or effects soundstrange. Turning power offand then back on again doesnot eliminate the problem.Example: Note intensity doesnot change even though I alterkey pressure.The “Setting Backup” feature isturned on.Turn off “Setting Backup”. Next, turn poweroff and then back on again.) E-44I cannot transfer data afterconnecting the Digital Pianoto a computer.— 1. Check to make sure that the USB cableis connected to the Digital Piano andcomputer, and that the correct device isselected with your computer’s musicsoftware.) E-522. Turn off the Digital Piano and then exitthe music software on your computer.Next, turn the Digital Piano back on andthen restart the music software on yourcomputer.I cannot record chordaccompaniment data on mycomputer.Accomp MIDI Out is turned off. Turn on Accomp MIDI Out. ) E-43I cannot store data to a USBflash drive or load data from aUSB flash drive.— See “Error Messages”. ) E-51Playback stops part waythrough while transferringsong data from my computer.Digital noise from the USB cable orpower cord caused datacommunication your computer andDigital Piano to be interrupted.Stop song playback, disconnect the USBcable from the Digital Piano, and thenreconnect it. Next, try playing back the songagain.If this does not solve the problem, quit theMIDI software you are using, disconnect theUSB cable from the Digital Piano, and thenreconnect it. Next, restart the MIDI softwareand then try playing back the song again.) E-52A tone’s quality and volumesounds slightly differentdepending where it is playedon the keyboard.This is an unavoidable result of the digital sampling process,* and does not indicatemalfunction.* Multiple digital samples are taken for the low range, middle range, and high range of theoriginal musical instrument. Because of this, there may be a very slight difference in tonalquality and volume between sample ranges.When I press a button, thenote that is sounding cuts outmomentarily or there is aslight change in how effectsare applied.Performing a button operation while playing with the Duet Mode, Auto Accompaniment, therecorder, or other functions can cause such phenomena when the Digital Piano switchesinternal tone effects. It does not indicate malfunction.