DAE Polaris 1000 User Manual
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Polaris 1000 User’s ManualPage 246 Warranty and Return Policy6.1 WarrantyThe warranty is effective for a period of five years from the date of shipment. Thebuyer must inform DAE of the defect within 80 days after the defect is experienced orfound. DAE’s responsibility is limited to repair, replacement, or refund, any of whichmay be selected by DAE in its sole discretion. DAE reserves the right to substitutefunctionally equivalent new or serviceable used parts.This warranty covers only defects from normal use and does not include thedamage due to improper installation, improper maintenance, misuse, neglect, waterdamage, acts of nature, tornadoes, any alterations or repairs that are not DAE.DAE's liability to the Customer from the sale of DAE's products, whether suchliability is asserted on the basis of contract, tort or otherwise, shall not exceed thepurchase price paid by Customer for the products claimed.6.2 Return PolicyAll returned material must be in good, “as new” and in salable condition. A 20%restocking fee is charged on all RMA’s.Products may not be returned if more than 80 days have elapsed since theshipment date from DAE.Buyer must notify DAE and request a Returned Material Authorization Number(RMA Number) and state the specific reason for return. Unauthorized returns will not beaccepted. When requesting an RMA Number please supply the following information:(1) Distributor name and address(2) Model number of meter(3) Original purchase order number(4) Reason for returnAll paperwork and boxes must be marked with an RMA number issued by DAE. Allauthorized returned materials must be shipped freight prepaid to DAE. DAE is notresponsible for uninsured packages or packages lost by your carrier.RMA's are only valid for 30 days. The buyer will be responsible for all returnshipping costs and customs duties. |
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