5Connection with the mainsConnect the device to the mains with the power-plug.Always pay attention, that the right color cable is connected to the right place.International EU (including UK)From April 2004North America PinL Brown Black PhaseN Blue White NeutralGreen/Yellow Green Protective EarthMake sure that the device is always connected properly to earth!Return ProcedureReturned merchandise must be sent prepaid and in the original packing, call tags will not be issued.Package must be clearly labeled with a Return Authorization Number (RMA number). Products returnedwithout an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.Call Highlite 0031-455667723 or mail aftersales@highlite.nl and request an RMA prior to shipping thedevice. Be prepared to provide the model number, serial number and a brief description of the cause forthe return. Be sure to properly pack the device, any shipping damage resulting from inadequatepackaging is the customer’s responsibility. Highlite reserves the right to use its own discretion to repair orreplace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method touse.Note: If you are given an RMA number, please include the following information on a piece of paperinside the box:1) Your name2) Your address3) Your phone number4) A brief description of the symptomsClaimsThe client has the obligation to check the delivered goods immediately upon delivery for any short-comings and/or visible defects, or perform this check after our announcement that the goods are at theirdisposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must bereported to the carrier upon receipt of merchandise.It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture isdamaged due to shipping. Transportation damage has to be reported to us within one day after receiptof the delivery.Any return shipment has to be made post-paid at all times. Return shipments must be accompanied witha letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unlessotherwise agreed in writing.Complaints against us must be made known in writing or by fax within 10 working days after receipt of theinvoice. After this period complaints will not be handled anymore.Complaints will only then be considered if the client has so far complied with all parts of the agreement,regardless of the agreement of which the obligation is resulting.