DW Blackjack Rack DW-JRR2U T Series Support Manual

Also see for Blackjack Rack DW-BJRR2P T Series: Quick start guide

REPORTING DW BLACKJACK® RACK™ ISSUESThis article will outline guidelines regarding the reporting of product issues and the support process for the DigitalWatchdog Blackjack® Rack™ Series.*NOTE: If you are trying to report issues with the DW Spectrum IPVMS software, and not the DW Blackjack Rack, please use the articleReporting DW Spectrum Issues instead.SUPPORTED/AFFECTED DEVICES• DW Blackjack Rack single Processor Series (DW-JRR2UxxT, DW-BJRR2UxxTLX, DW-BJRR2UxxTS).• DW Blackjack Rack Dual Processor Series (DW-BJRR2PxxT, DW-BJRR2PxxTLX, DW-BJRR2PxxTS).TERMS AND DEFINITIONS• On-site supportA Support representative is dispatched to the same location as the faulty unit to make repairs to the unit inquestion.• NBDNext Business Day (NBD) where an On-site support representative can attend.• InstallerThe installer shall be responsible to maintain functionality and or technical support for all DW servers andcameras. The Installer may also refer to a person or organization who has opened an online support ticket withDW’s Technical Support.• DispatchA dispatch is when parts and an On-site-support representative have been authorized to attend the site.• SiteA reference to the location where the security system is located.WHO TO CONTACT FOR SUPPORT?The Installer shall always contact DW Technical Support for a DW recording server. DW technical support can becontacted at 866.446.3595, Monday through Friday 9:00 AM -8:00 PM EST. The following information is requiredbefore contacting DW’s technical support:• The server’s serial #.• Issue description and any error codes available.• Screenshot, photo, or video of the issue.Blackjack® Rack™ Support GuideDW®Support GuideCopyright © DW. All rights reserved. Specifications and pricing subject to change without notice.REV: 02/21: 866.446.3595 : sales@dwcc.tv : www.digital-watchdog.com

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