41Before You Call for ServiceProblem Solution GuideNOTE: See Common Problems When Using the Bake Mode on page 15 for problems with cooking food.Problem May Be Caused By What to DoNothing works. Control panel isnot lit.Oven not connected to electricalpower.Have a licensed electrician connect the oven toproperly wired electrical connection.Power to oven is off. Turn on power at circuit breaker or fuse box.Check for tripped breaker or blown fuse.Power outage. Contact power company.Nothing works/control paneldoes not respond. Controlpanel is lit.Control panel locked (Lockedappears on display).Touch CANCEL UPPER or CANCEL LOWERkey for 5 seconds to reactivate control panel.Oven's computer needs to berestarted.Touch HOME and BACK keys for 5 seconds torestart computer.Control panel dim or only timeand date is shown.Oven in “sleep” mode. Energy saving mode activated. See page 7to change settings or touch display to reacti-vate.Normal screen is missing fromdisplay.Android operating system is show-ing.Touch Dacor Cooking or HOME to return tooven home screen.Oven will not heat. Oven setting not correct. Touch CANCEL UPPER or CANCEL LOWER,then follow instructions in Operating YourOven section.Oven set for delay start. Oven will turn on automatically at the presettime. Touch CANCEL UPPER or CANCELLOWER to return to normal operation.Attempting to broil with the meatprobe connected.Broil modes will not work when meat probe isconnected. Disconnect meat probe.Oven does not self-clean/greenclean.Oven door not shut tightly. Check for obstructions. Shut door tightly.Oven not set properly. Follow instructions in Care and Cleaning sec-tion.Meat probe connected. Oven will not start Self Clean cycle when meatprobe is connected. Disconnect and removemeat probe.Oven door will not open. Oven is set to self clean. Check display. If Locked symbol appears ondisplay, oven door cannot be opened. Wait foroven to complete self-clean or touch CANCELUPPER or CANCEL LOWER. Door will unlockonce oven has cooled.Oven lights will not work. Oven in Self Clean mode. Lights do not work when oven is in Self Cleanmode. See page 36.Oven in Sabbath mode. Lights do not work when oven is in Sabbathmode. See page 31.Light bulbs burned out. Replace light bulbs.Oven lights will not turn off. Light key is set to on. Touch light key to turn lights off.Door ajar. Make sure both doors are completely shut.