31Problem Solution Guide - CooktopPROBLEM MAY BE CAUSED BY WHAT TO DOIgniters do not spark. Range not connected to electricalpower.Have electrician connect range to properly wired electricalconnection.Power to range is off. Turn power on at junction box. Check for tripped circuitbreaker or blown fuse.Power outage. Contact power company.Wet or dirty igniter. Clean according to Cleaning and Maintenance section.No flame. Igniter not working (no clickingsound).See igniters do not spark above.Wet or dirty igniter. Clean according to Cleaning and Maintenance section.Gas is turned off. Make sure the gas supply valve is in the on position.Gas supply interrupted. Contact gas company.Flame is distorted, yellow, orvery large.Burner ring or burner cap is dirty orclogged.Clean according to Cleaning and Maintenance section.Burner ring or burner cap notproperly positioned.Make sure burner is assembled according to the Setting UpYour Range section.Range set up to use a differenttype of gas (Natural or LP) or setup for different altitude.Have qualified service technician check to make sure thatthe range is set up for the type of gas and the correctaltitude.Gas regulator is not installed orfaulty.Have qualified service technician check the gas regulator.Igniter continues to spark (click)after flame ignites.Burner is cold. Burners may continue to spark for up to 60 seconds whencold and set to low. See Operating the Cooktop section formore information on how to minimize.Flame distorted by air draft. Minimize any air drafts around the range. Close nearbywindows.Wet or dirty igniter. Clean according to Cleaning and Maintenance section.Burner ring or burner cap is dirty. Clean according to Cleaning and Maintenance section.Burner ring or burner cap notproperly positioned.Make sure burner is assembled according to the Setting UpYour Range section.Flame goes out at low setting. Air intake holes obstructed. Check to make sure air holes above knobs are not blocked.Low gas pressure. Contact gas company.Before You Call for Service