Xtium-CLHS PX8 User's Manual Troubleshooting Problems • 29Teledyne DALSA Technical Support may request that you check the status of these drivers as partof the troubleshooting process.Recovering from a Firmware Update ErrorThis procedure is required if any failure occurred while updating the Xtium-CLHS PX8 firmware oninstallation or during a manual firmware upgrade. If on the case the board has corrupted firmware,any Sapera application such as CamExpert or the grab demo program will not find an installedboard to control.Possible reasons for firmware loading errors or corruption are:• Computer system mains power failure or deep brown-out• PCI bus or checksum errors• PCI bus timeout conditions due to other devices• User forcing a partial firmware upload using an invalid firmware source fileWhen the Xtium-CLHS PX8 firmware is corrupted, the board will automatically run from the Safeload after a PC reset.Solution: Update the board using the standard method described in section Firmware Update:Automatic Mode.Driver Information via the Device Manager ProgramThe Device Manager program provides a convenient method of collecting information about theinstalled Xtium-CLHS PX8. System information such as operating system, computer CPU, systemmemory, PCI configuration space, plus Xtium-CLHS PX8 firmware information is displayed orwritten to a text file (default file name – BoardInfo.txt). Note that this program also manuallyuploads firmware to the Xtium-CLHS PX8 (described elsewhere in this manual).Execute the program via the Windows Start Menu shortcutStart • Programs • Teledyne DALSA • Xtium-CLHS PX8 Device Driver • Device Manager.If the Device Manager Program does not run, it will exit with a board was not found message.Possible reasons for an error are:• Board is not in the computer• Board driver did not start or was terminated• PCI conflict after some other device was installedInformation WindowThe following figure shows the Device Manager Information screen. Click to highlight one of theboard components and its information shows in the right hand window, as described below.Figure 11: Board Firmware Version
