13■ Is the control set correctly for the surrounding conditions?See “Using the Control.”The door will not close completely or is difficult to open■ Are food packages blocking the door? Rearrangecontainers so that they fit more tightly and take up less space.■ Are the shelves and basket out of position (on somemodels)? Put the shelves and basket back into their correctpositions.■ Are the gaskets dirty or sticky? Clean gaskets according tothe directions in “Freezer Care.”■ Does the freezer wobble or seem unstable? See “Adjustthe Door.”The freezer clicks but does not run■ Has the local power failed? Unplug the freezer for30 minutes to allow the refrigeration system to equalize.During this time, keep the door closed whenever possible.ASSISTANCE OR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. If youstill need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.If You Need Replacement PartsIf you need to order replacement parts, we recommend that youonly use factory specified replacement parts. Factory specifiedreplacement parts will fit right and work right because they aremade with the same precision used to build every new Amana®appliance.To locate factory specified replacement parts in your area, call usor your nearest designated service center.In the U.S.A.For assistance, installation or service call Amana® Appliances tollfree: 1-800-688-9900.Our consultants provide assistance with:■ Features and specifications on our full line of appliances.■ Installation information.■ Use and maintenance procedures.■ Accessory and repair parts sales.■ Specialized customer assistance (Spanish speaking, hearingimpaired, limited vision, etc.).■ Referrals to local dealers, repair parts distributors, and servicecompanies. Amana® Appliances designated servicetechnicians are trained to fulfill the product warranty andprovide after-warranty service, anywhere in the United States.To locate the Amana® appliances designated service companyin your area, you can also look in your telephone directoryYellow Pages.For Further AssistanceIf you need further assistance, you can write to Amana ®Appliances with any questions or concerns at:Amana Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Please include a daytime phone number in your correspondence.In CanadaFor assistance, installation or service toll free: 1-800-807-6777.Our consultants provide assistance with:■ Features and specifications on our full line of appliances.■ Use and maintenance procedures.■ Accessory and repair parts sales.■ Referrals to local dealers, repair parts distributors, and servicecompanies. Amana® Appliances designated servicetechnicians are trained to fulfill the product warranty andprovide after-warranty service, anywhere in Canada.For Further AssistanceIf you need further assistance, you can write to Amana ®Appliances with any questions or concerns at:Amana Brand Home AppliancesCustomer eXperience Center200 – 6750 Century Ave.Mississauga, ON L5N 0B7Please include a daytime phone number in your correspondence.AccessoriesTo order accessories, call 1-800-843-0304 or contact yourauthorized Amana ® Appliances dealer. In Canada, call1-800-807-6777.WARNINGExplosion HazardUse nonflammable cleaner.Failure to do so can result in death, explosion, or fire.