DataCard 553772-001 Printer Manual
Also see for Datacard SP35: Printer guideSupplementary guideQuick install guideInstallation guide
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Contents
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Page 23TroubleshootingWhat is the problem? Try this:1 A message appeared on the PC. • Click the Help button on the message box. The help topicdescribes possible causes and the solution for each cause.Follow the information in help to fix the problem.2 The printed cards do not look theway that I want them to.• You might have moved the ribbon while the printer was poweredoff. The next card will print correctly.• SP35 Info Central contains detailed information about solvingcard appearance problems.3 Cards jam often. • The brand of cards might be dirty, heavily powdered, or bowed(curved). Consider buying a different brand of cards or clean theprinter more often to use the cards.• The printer rollers might be dirty. See SP35 Info Central forsteps to clean the printer rollers.4 The ribbon has broken. • Trim the end of the broken ribbon evenly. If ribbon on the take-up spool is not wound firmly or is uneven, remove it. Tape theend of the ribbon onto the same take-up spool, making theedges of the ribbon and spool even.• If the ribbon breaks repeatedly, settings might not be correct forthe card design and ribbon. See Setup in SP35 Info Central.. |
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