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58 Troubleshooting117: Reader not availableTheprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.Thecardwillbecanceled.Changethecarddatatomatchtheprinter’soptionsandsettingsorprinttoaprinterthatisconfiguredtosupportthepersonalizationbeingrequested.PresstheUSERbuttonontheprinter,orclickOKonthePCtoclearthemessage.H INTS&TIPSToremovethereaderrequest,youoryoursystemadministratormayneedtoclearacheckboxinthecardproductionapplication.118: Print ribbon type problemTheprintercannotusetheribboninstalled.Thecardwillbecanceled.Useribbondesignedforthisprinter.PresstheUSERbuttonontheprinter,orclickOKonthePCtoclearthemessage.H INTS&TIPSz Purchaseribbonfromyourdealerorauthorizedreseller.z ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbontypes.119: Print ribbon not supportedTheprintercannotusetheribboninstalled.Thecardwillbecanceled.PresstheUSERbuttonontheprinter,orclickOKonthePCtoclearthemessage.H INTS&TIPSz Purchaseribbonfromyourdealerorauthorizedreseller.z ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbontypes.z IfrewritablecardprintingisenabledonanSD160printer,removetheprintribbonfromthecartridgeandreinstallthecartridge.