18Frequently-Asked QuestionsThis section describes problems that you may encounter while using the TC-100. If you have any questions, please refer to related sections and follow allsuggested solutions. If problem still exists, please contact your distributor orthe service center.No. Problems Solutions1. Can TC-100 output 1920 x1080 logo? Currently themaximum logo size supportedis 256 x 128.256 x 128 logo size is the hardwarelimitation. At this point, it is notpossible to increase the logo sizedue to DDR memory amount andbandwidth.If customers need full-screengraphics, I'd advise to use CG-200software which outputs 1920x1080picture without any problem. Youcan also set the output resolutionto 720p to make the logo appearvisually larger.2. Sometimes audio and videofunctions fail to work properlyafter switching the inputsources or changing theoutput format.Output video will restore after thedevice power is restarted or thevideo source is disconnected andthen reconnected.3. Luma key function fails tooverlay subtitles on the video.Please shut down your CGsoftware before using the luma keyoverlay.4. I cannot open dynamic logo. Dynamic logo is not supported onthe TC-100.