12TroubleshootingProblem Possible causes SolutionEspresso coffee does not flow out There is no water in the tank Fill the water tankThe holes in the filter-holder are blocked Clean the holes in the filter-holder spoutsThe espresso boiler outlet is blocked Clean as indicated in the “Cleaning”paragraphEspresso coffee drips from the edges ofthe filter-holder instead of through theholesThe filter-holder is not correctly insertedor is dirtyAttach the filter-holder correctly and turnit fully until it is firmly engagedThe espresso boiler gasket has lostelasticity or it is dirtyContact De’Longhi Customer Experiencein order to replace the espresso boilergasketThe holes in the filter-holder spout areblockedClean the holes in the filter-holder spoutsLoud pump noise At first use there is air in the system Carry out the “first use” cycle (see page 4)The water tank is empty Fill the tankThe tank is inserted incorrectly and thevalve on the bottom is not openPress the tank lightly to open the valveon the bottomThe coffee crema is dark (coffee flowsslowly from the spout)The ground coffee is pressed too tightly Tamper the coffee lessThere is too much ground coffee Reduce the amount of ground coffeeThe espresso boiler outlet is blocked Clean as indicated in the “Cleaning”paragraphThe filter is blocked Clean as indicated in the “Cleaning”paragraphThe coffee is ground too finely Only use coffee specifically ground forespresso coffee machinesThe ground coffee is too fine or is moist Only use coffee specifically ground forespresso coffee machines. The coffeeshould not be moistIncorrect type of ground coffee Change the quality of the ground coffeepowderThe coffee has an acidic flavour Coffee is too strong See notes aboveRinsing after descaling was not sufficient Repeat rinsing (see page 11)The espresso coffee is cold The light is not on when the buttonis pressedWait for the light to switch onPre-heating has not been carried out See page 5.The milk does not froth when making acappuccinoThe milk is not cold enough Always use milk at fridge temperatureThe cappuccino maker is dirty Thoroughly clean the holes of thecappuccino makerDownloaded from CoffeeMachineManual.com Manuals