Before calling the customer care line:PROBLEMThe plates do not work -Solid plates are rusting -The timer on Gemini hobs make aclicking noise -Remember that you may be charged for aservice call even during the warranty periodif the fault is due to or caused by any of theabove.Problem checkSOLUTIONCheck there is power to the wall switch.Clean plates with a nylon brush, wipe off anddry. Apply a thin coating of salt freevegetable oil or hotplate polish availablefrom Defy Service CentresThis is normal. Timers do make a clickingnoise.Since the following are not factory faults,they are the owner’s responsibility. Damage to exterior finish. Breakage of glass and other components. Damage through improper use orinstallation of the appliance. Damage caused by moving the appliance. Rusted or corroded solid plates.Purchase details for future reference,record the listed information in the spacebelow.The Serial number may be found on thelabel attached to the hob base.SerialNo:________________________________Date ofpurchase:___________________________Purchasedfrom:_______________________________Owner’s responsibility