The operating system ismalfunctioning.Exit Windows and reboot the computer.Power the multi-function printer off and thenback on again.Pages print, but areblank.The toner cartridge isdefective or out of toner.Gently shake the toner. if necessary. Seepage 156.If necessary, replace the toner cartridge.The file may have blankpages.Check the file to ensure that it does notcontain blank pages.Some parts, such as thecontroller or the board,may be defective.Contact a service representative.The illustrationsprint incorrectly inAdobe Illustrator.The setting in the softwareapplication is wrong.Print the document by selecting Download asBit Image in the Advanced Options windowof the Graphic properties.Printing Quality ProblemsThe inside of the multi-function printer may be dirty or improper paper loading may reduce theprint quality. See the table below to clear the problem.Condition Suggested solutionsLight or faded print If a vertical white streak or faded area appears on the page:The toner supply is low. You may be able to temporarily extendthe toner cartridge life. See page 156. If this does not improvethe print quality, install a new toner cartridge.The paper may not meet paper specifications; for example, thepaper is too moist or too rough. See "Paper Specifications" onpage 200.If the entire page is light, the print resolution setting is too low orthe toner save mode is on. Adjust the print resolution and turn thetoner save mode off. See page 77.A combination of faded or smeared defects may indicate that thetoner cartridge needs cleaning. See "Paper Specifications" onpage 200.Toner specks The paper may not meet specifications; for example, the paper istoo moist or too rough. See "Paper Specifications" on page 200.The transfer roller may be dirty. Clean the inside of your multi-function printer. See page 153.The paper path may need cleaning. See "Cleaning the Drum" onpage 159.Dropouts If faded areas, generally rounded, occur randomly on the page:
