Appendix 95• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go towww.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchasedthrough an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htmIf you do not have Internet access, call your customer care representative or call 1-800-624-9897.All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms andconditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located atwww.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or theaccuracy of the listings of products you purchase from a third party.Total Satisfaction Return Policy (U.S. Only)We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why weoffer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of thepurchase price paid, less shipping and handling and applicable return fees as follows:New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may bereturned within twenty-one (21) days from the date on the packing slip or invoice.Exclusions from the foregoing return policy:• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tapelibraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that newPowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division mayonly be returned within fourteen (14) days from the date on the packing slip or invoice.• Application software or an operating system that has been installed by Dell may not be returned unless you returnthe entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to yourpurchase, you may not return application software or an operating system).• Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example:televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wirelesscards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals"or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packingslip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.• Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries,enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or anynon-Dell-customized hardware and/or software product(s) may not be returned at any time.Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbishedPowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on thepacking slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may bereturned within fourteen (14) days of the date on the packing slip or invoice.How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return AuthorizationNumber within the return policy period applicable to the product you want to return. You must obtain a Credit ReturnAuthorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customerdocumentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information forobtaining customer assistance.