Solving Problems: Dell™ 1907FPV Flat Panel Monitor User's Guidefile:///T|/htdocs/monitors/1907FPV/en/solve.htm[8/7/2012 10:06:59 AM]Boot up in the "safe mode".LCD Scratched Screen has scratches orsmudgesTurn monitor off and clean the screen.For cleaning instruction, see Cleaning Your Monitor.Safety RelatedIssuesVisible signs of smoke orsparksDo not perform any troubleshooting steps.Monitor needs to be replaced.IntermittentProblemsMonitor malfunctions on andoffEnsure monitor is in proper video mode.Ensure video cable connection to computer and to the flat panel issecure.Perform monitor reset.Perform monitor self-test feature check to determine if the intermittentproblem occurs in self-test mode.Image Retention(from a staticimage)Faint Shadow from the staticimage displayed appears onthe screenUse the Power Management feature to turn off the monitor at all timeswhen not in use. Alternatively, use a dynamically changing screensaverleft on the monitor for a long period of time.Product Specific ProblemsSPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONSScreen image is too small Image is centered on screen, butdoes not fill entire viewing area.Perform monitor reset on "All Settings."Cannot adjust the monitor with thebuttons on the front panelOSD does not appear on the screen. Turn off the monitor, unplug the power cord andthen plug back and turn on the monitor.USB ProblemsSPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONSUSB interface is not working USB peripherals are not working. Check that your monitor is turned ON.Reconnect the upstream cable toyour computer.Reconnect the USB peripherals(downstream connector).Switch off and then turn on the monitoragain.High Speed USB 2.0interface is slowHigh Speed USB 2.0 peripherals working slowlyor not at all.Check that your computer is USB 2.0capable.Verify USB 2.0 source on your computer.Reconnect the upstream cable toyour computer.Reconnect the USB peripherals(downstream connector).Troubleshooting Your SoundbarCOMMONSYMPTOMSWHAT YOUEXPERIENCEPOSSIBLE SOLUTIONSNo Sound No power to Soundbar -the power indicator is off.(built-in DC power supply.Turn the Power/Volume knob on the Soundbar clockwise to the middle position;check if the power indicator (green LED) on the front of the Soundbar isilluminated.